I have never had a better experience with an auto shop. The price they tell you out the door is the price you pay when you pick up your car no hidden fees. They treat my wife and I fairly and would never try to charge a woman more money. They really potray the family atomsphere and seem to have repeat customers. The shop manager Sean has always gotten my car in the same day and fixed it the next day. We drive a VW and a Honda and I feel the level of compentency with forgien vechiles is what really brings me back each and every time. I can safely say that I trust this shop with my car (that I put about 700 miles per week on) to do any sort of service. If you live in the Ithaca area and own a VW stop going to Bill CROOK and start saving money. If you own a Honda they have an ASE certified tech and specialize in Honda. All in All they seem to bend over backwards to assits their customers in any way possible. - Anonymous (5 star review found on Cartalk)