The staff at the front desk have always been friendly to me and don't talk down to me when they are explaining any issues with my car. I've used the body shop (to get a small section painted on my car) and also the repair shop (for brakes, tires, head gasket, etc). They do have a key drop box so you can drop your car off when the shop is closed. They also will pick you up/take you home if you are having work done, although I have never personally used this service. They also offer discounts for Cornell Staff if you show your ID at the beginning of your appointment (not valid on every single service, but, worth asking about) - Katie M (5 star review found on Google)